Privacy Policy

Privacy Policy

Last updated: 30 September 2025

Lotus Vastra ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website (the "Site"), which is hosted on Shopify Inc.

1. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, and time zone. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view. We refer to this automatically-collected information as "Device Information."

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your:

  • Name
  • Billing address
  • Shipping address
  • Payment information (processed securely by our payment gateway)
  • Email address
  • Phone number

We refer to this information as "Order Information."

2. How Do We Use Your Personal Information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site. This includes:

  • Processing your payment information.
  • Arranging for shipping and providing you with order confirmations.
  • Communicating with you about your order.
  • Screening our orders for potential risk or fraud.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site).

3. Sharing Your Personal Information

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you. Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall. For more insight, you may also want to read Shopify’s Terms of Service or Privacy Statement.

We also share your Personal Information with other third parties to help us fulfill your order. For example:

  • We share your name and address with courier companies to deliver your products.
  • We use a secure payment gateway (like Shopify Payments, Razorpay, etc.) to process your payments. They have their own privacy policies.

Finally, we may also share your Personal Information to comply with applicable laws and regulations or to otherwise protect our rights.

4. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

5. Your Rights

You have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us.

6. Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

7. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at contact@lotusvastra.in.